RVW Pugh Ltd work with a range of industry leading Finance Partners in order to provide affordable finance solutions that can offer tailor made for the ranges of equipment that we supply. Many of our brands, operate their own in-house finance team, with schemes designed specifically for the type of equipment, seasonality of the business and a direct understanding of the needs of our farming and rural customers.
We have our own Finance contact Zara Williams, who you can contact in the first instance to discuss your finance requirements. We can offer a choice of solutions, whether that be hire purchase, lease or contract hire.
Contact us to discuss your finance options. Call 01558 620545 or email finance@rvwpugh.co.uk
Complaints
As RVW Pugh Ltd is regulated by the Financial Conduct Authority, we work alongside other supplying dealerships, manufacturers and Finance Companies, so we will need to assess who the complaint is in relation to. If the complaint is in relation to the goods purchased, RVW Pugh Ltd, any other supplying dealership, manufacturer or Finance Company we will not hesitate in taking your complaint to the provider with your authorisation. If the complaint is regarding the service we have provided we will adhere to this complaint procedure.
The RVW Pugh Group is committed to providing our customers with a high quality service. However, if you feel that this service is not satisfactory, we have set up a complaints procedure. All complaints received will be investigated with the FCA principle of Treating The Customer Fairly.
Contact Us
Tel: 01588 620545
Email: finance@rvwpugh.co.uk
Post: Mellington, Churchstoke, Montgomery. Powys SY15 6TQ
Eligible Complaints
Eligible complaints are those that have a potential claim against us, where the customer has had a financial loss due to poor advice or service. The Financial Conduct Authority rules apply to complaints, made by or on behalf of an eligible complainant
- Relating to regulated activity
- Involving an allegation that the complainant has suffered or may suffer financial loss, material distress or material inconvenience
- Not resolved by close of business on the day following receipt
RVW Pugh Ltd will investigate the complaint diligently, compliantly and impartially, obtaining additional information where necessary.
RVW Pugh Ltd will assess fairly, promptly and consistently:
- The subject matter of the complaint
- Whether the complaint shall be upheld
- What remedial action or redress may be appropriate
We will always look to keep you updated throughout the compliant.
The complaint must be dealt with within 8 weeks.
If there are mitigating circumstances holding up the complaint, we MUST respond to you informing you of what is holding the complaint up. RVW Pugh Ltd will then look to issue you with a Final Response letter, within the Final Response letter we will inform you of the decision and our findings regarding your complaint. We will also supply you with The Financial Ombudsman’s leaflet and contact details in case you require further advice or are unhappy with the handling of your complaint.
The Financial Ombudsman Service
The Financial Ombudsman Service is an entirely independent service and advice is free of charge to consumers.
You must contact the Financial Ombudsman within six months of our Final Response letter.
Address: Exchange Tower, London, E14 9SR
Helpline: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Where a complaint is referred to the Financial Ombudsman, RVW Pugh Ltd will cooperate fully and comply fully with any settlement requests or rulings.